Client-Focus Change Management System

The Quad 2 Client-Focus Change Management System is designed to help you work with the right clients, building strong relationships that will grow your revenue, increase your profit, reduce your cost of sale, decrease risk and create ongoing client loyalty.

Assess

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  To select the right clients, we identify together your ideal client profile, assess where you make the most profit and distinguish your differentiators. Using a combination of financial history, demographics and psychographics, we uncover where the real value lies.

Align

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  Client-focus is a culture that permeates your organization, creating alignment within technical professionals, marketing, human resources, accounting and technology. Through assessments, surveys, soft skills training, goal setting, and accountability coaching, we assist in making the alignment successful through integrating Quad 2 habits.

Implement

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 With the right plan in place, your team can develop the skills and attributes to deliver on it. Through research, strategy sessions, creation of a relationship matrix, objectives, and an action plan, Quad 2 works with your organization to implement a Client-Focus System.

 

Measure

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   Your teams work in real life situations using a scorecard approach to track the metrics and to demonstrate success through identifying key performance indicators for performance, relationships, and value creation. 

Sustain

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  Quad 2 works with you to implement a system that is sustainable. We don’t just come in and show you how to establish a system to change your culture, we make it work for you. Sustaining a Client-Focus culture requires annual assessments of your messaging, goals, and client loyalty.